Terms and Condition
Understanding your relationship with Technowood
These Terms & Conditions govern the use of the Technowood website and purchases made through it.
By accessing the website, creating an account or placing an order, the customer agrees to these terms.
Replace every bracketed field and have this document legally reviewed before publishing.
1. About Technowood
This website is operated by:
[Full legal company name]
Registered office: [registered address]
CIN: [CIN]
GSTIN: [GSTIN]
Email: [official email]
Phone: [official phone number]
Throughout these terms, “Technowood”, “we”, “our” and “us” refer to the legal entity operating this website.
“You”, “your” and “customer” refer to any visitor, account holder or purchaser using the website.
2. Website use
You agree to use this website only for lawful purposes.
You must not:
- Attempt unauthorised access
- Disrupt the website
- Upload malicious code
- Misuse payment systems
- Copy protected content for commercial use
- Submit fraudulent orders
- Impersonate another person
- Provide false contact or delivery information
We may restrict or terminate access where misuse is reasonably suspected.
3. Product information
We make reasonable efforts to ensure that product descriptions, dimensions, materials and photographs are accurate.
However:
- Natural wood varies in colour and grain
- Screen settings can affect colour representation
- Handmade processes may create minor variations
- Measurements may have small tolerances
- Packaging may be updated without affecting the product
Natural variation that does not impair function will not normally be treated as a defect.
4. Availability
Products may be subject to availability.
Adding an item to the cart does not reserve it.
In rare cases, an item may become unavailable after payment. In such situations, we may:
- Contact the customer with a revised timeline
- Offer an alternative
- Issue a full refund
5. Pricing
Prices displayed on the website are in Indian Rupees unless stated otherwise.
Prices may include or exclude taxes as indicated during checkout.
We reserve the right to correct obvious pricing or technical errors.
Where an order has been placed at an incorrect price due to a genuine system error, we may contact the customer before fulfilment and offer either:
- Payment of the corrected amount, or
- Cancellation with a full refund
6. Orders
An order is considered received when payment is successfully completed or when a valid cash-on-delivery order is accepted, where available.
Order confirmation does not always mean the order has been dispatched.
We may cancel an order where:
- The item is unavailable
- Payment verification fails
- Fraud is suspected
- Delivery is not serviceable
- Incorrect pricing has occurred
- The order violates these terms
Where payment has already been received, an eligible refund will be initiated.
7. Payments
Payments may be processed through third-party payment providers.
Technowood may not directly store complete card or banking information.
The customer is responsible for ensuring that the payment method used is authorised and valid.
Payment-provider terms may apply separately.
8. Shipping
Shipping timelines are estimates and not absolute guarantees.
Technowood is not responsible for delays caused by circumstances reasonably outside its control, including weather, transport interruptions, government restrictions, courier disruptions or force-majeure events.
Refer to the Shipping & Delivery Policy for detailed conditions.
9. Returns and refunds
All return, replacement, cancellation and refund requests are governed by the Returns & Exchanges Policy applicable at the time of purchase.
The customer must inspect the product after delivery and report eligible issues within the stated period.
10. Intellectual property
All website content, including:
- Product designs
- Photographs
- Illustrations
- Text
- Graphics
- Logos
- Videos
- Layouts
- Brand elements
is owned by or licensed to Technowood unless otherwise stated.
Content may not be reproduced, republished, sold or commercially exploited without written permission.
11. Reviews and submitted content
Where customers submit reviews, photographs or feedback, they confirm that:
- The content is accurate to their experience
- They have the right to submit it
- It does not infringe another person’s rights
- It is not unlawful, threatening or misleading
Technowood may moderate or remove inappropriate content.
Permission to use customer content for marketing should be obtained clearly and separately where required.
12. Limitation of liability
To the extent permitted by applicable law, Technowood will not be liable for indirect or consequential losses arising from website use, delivery delay or improper product use.
Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer law.
13. Product safety and care
Customers must use products only for their intended purpose and follow the relevant care instructions.
Technowood is not responsible for damage caused by misuse, neglect, unauthorised alteration or failure to follow care guidance.
14. Privacy
Personal information is handled according to the Privacy Policy.
By using the website, you acknowledge the collection and processing described in that policy.
15. Third-party links
The website may include links to third-party services.
Technowood does not control those websites and is not responsible for their independent content, policies or security practices.
16. Changes to the terms
These terms may be revised to reflect changes in services, operations or applicable law.
The updated version will be published on the website with a revised effective date.
17. Governing law and jurisdiction
These terms are governed by the laws of India.
Subject to applicable consumer-protection law, disputes will fall under the jurisdiction of courts at [city and state].
Consumer rights and statutory remedies remain unaffected.
18. Grievance contact
For grievances relating to orders or website use:
Grievance Officer: [name]
Email: [email]
Phone: [number]
Postal address: [address]
Response timeline: [timeline]
India’s National Consumer Helpline also provides a government grievance channel for consumers.
Closing line
Clear terms help build the same thing good products do: trust.