FAQ
Most Technowood products are made primarily from solid wood. The exact material and construction may differ depending on the product.
We currently work with woods such as:
- Mango wood
- Teak wood
- Jackwood
- Palmwood
- Mahogany wood
The material used for each product will be mentioned on its individual product page.
Some products may also include cane, metal, fabric, hardware, adhesives or other supporting materials where required by the design.
Cutting boards and kitchen products
Our cutting boards are intended for normal kitchen preparation and are finished using materials selected for the product’s intended use.
The specific wood and finish used will be mentioned on the product page wherever applicable.
Before first use, wash the board gently and allow it to dry completely.
As with any food-preparation surface, hygiene depends on how the product is cleaned, dried, stored and maintained.
Yes. A cutting board can be cleaned with mild soap and water.
However, it should not be soaked or left inside a wet sink.
Wash it soon after use, wipe away excess water and allow both surfaces to dry with sufficient airflow.
Do not store the board while it is damp.
Yes. Seasoning is an important part of our production process.
Technowood has an in-house kiln-seasoning system that allows us to manage the moisture-reduction process before the timber enters production.
Proper seasoning improves dimensional stability and helps reduce the possibility of excessive warping, cracking or movement.
However, solid wood remains a natural material. It can still respond slightly to changes in humidity, temperature, water exposure and storage conditions throughout its life.
No.
Dishwashers expose wood to prolonged heat, moisture and strong detergents. This can dry the surface, weaken the finish and increase the chance of warping or cracking.
Hand washing is recommended.
Yes.
A cutting board is a working surface, so knife marks will gradually develop with use.
These marks are normal and become part of the board’s story. They do not automatically indicate poor quality.
Deep grooves should be cleaned carefully. A heavily worn board may eventually require sanding, refinishing or replacement.
A reversible board may be used on both working surfaces unless the product page states otherwise.
Alternating between the two surfaces can distribute wear more evenly.
After washing, allow air to reach both sides during drying.
A wooden board can be used for different food-preparation tasks when cleaned correctly.
However, many households prefer to keep separate boards for raw meat and ready-to-eat ingredients to reduce cross-contamination.
Always wash the surface promptly after preparing raw ingredients and allow it to dry fully.
There is no fixed schedule.
Re-oiling may be useful when the surface begins to:
- Look unusually pale
- Feel dry or rough
- Absorb water more quickly
- Lose the richness of its finish
Use only an appropriate food-safe wood oil for products that come into contact with food.
There is no fixed schedule.
Re-oiling may be useful when the surface begins to:
- Look unusually pale
- Feel dry or rough
- Absorb water more quickly
- Lose the richness of its finish
Use only an appropriate food-safe wood oil for products that come into contact with food.
Orders and payment
After successful payment, you should receive an order-confirmation message at the email address or phone number provided during checkout.
Please review the name, delivery address and contact details carefully.
In case you do not receive confirmation, check your spam folder or contact us with your payment reference.
Contact us as soon as possible.
An address may be changed only before the order has been packed or handed over to the shipping partner.
Once the parcel is in transit, we may not be able to redirect it.
Cancellation may be possible before the product has been dispatched.
Customised, engraved or made-to-order products may not be eligible for cancellation once production has started.
Contact the support team with your order number as early as possible.
Yes.
We can discuss gifting, hospitality, corporate orders and selected custom requirements depending on quantity, material availability and production capacity.
Please contact us with:
- Product required
- Quantity
- Preferred delivery date
- Delivery location
- Customisation requirement, if any
Support
Photograph the package before opening it if the outer box appears damaged.
After opening, send us:
- Your order number
- Clear images of the external packaging
- Clear images of the damaged area
- An unboxing video, where available
- A short description of the issue
Contact us within the return-reporting period mentioned in our Returns & Exchanges Policy.
Write to us at [support email] or use the Contact Us form.
Tell us what you need help with and include your order number when the question relates to an existing purchase.