Shipping Policy

Shipping Policy

From our workshop to your home

Every Technowood product is checked and packed before it leaves our facility.

Because our products are made from natural wood, careful packaging is important. We aim to protect the product without creating unnecessary material waste.

This page explains what happens after you place an order.

Order processing

Orders are normally processed within [number] working days after payment confirmation.

Processing time may vary depending on:

  • Product availability
  • Order quantity
  • Customisation
  • Public holidays
  • Production schedule
  • Delivery destination

Made-to-order or personalised products may require additional time. The estimated timeline will be communicated before production or mentioned on the product page.

Dispatch confirmation

Once your order is dispatched, you will receive a shipping confirmation through email, SMS, WhatsApp or another available communication channel.

The message may include:

  • Courier partner
  • Tracking number
  • Tracking link
  • Expected delivery window

Tracking information can sometimes take several hours to become active after dispatch.

Estimated delivery time

Orders within India are generally delivered within [number] to [number] working days after dispatch.

Delivery timelines are estimates and may vary due to:

  • Remote delivery locations
  • Weather conditions
  • Transport disruptions
  • Local restrictions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete addresses

We will assist where possible, but delivery after dispatch is also dependent on the courier network.

Shipping charges

Shipping charges, where applicable, will be shown during checkout before payment.

Charges may depend on:

  • Product dimensions
  • Product weight
  • Delivery location
  • Packaging requirement
  • Order value
  • Shipping service selected

Promotional free-shipping offers may be subject to specific conditions.

Packaging

Our products are packed to balance protection with responsible material use.

Depending on the product, packaging may include:

  • Corrugated cardboard
  • Paper wrapping
  • Recycled-paper cushioning
  • Paper tape
  • Protective corner supports
  • Other necessary protective materials

Our goal is to progressively reduce avoidable plastic while ensuring the product reaches you safely.

Large and fragile products

Large products, furniture or items with delicate construction may require specialised delivery.

These orders may have:

  • Longer dispatch timelines
  • Separate shipping charges
  • Location limitations
  • Assisted delivery requirements

Any special conditions will be communicated before order confirmation wherever possible.

Delivery inspection

When your package arrives:

  1. Check the outer box for visible damage.
  2. Photograph damaged packaging before opening.
  3. Open the parcel carefully without using a deep knife cut.
  4. Inspect the product before discarding the packaging.
  5. Retain the original packaging until you are satisfied with the product.

An unboxing video can help us understand transit-related damage more clearly.

Incorrect or incomplete address

Please provide:

  • Full name
  • Complete postal address
  • Landmark, where helpful
  • Correct PIN code
  • Active phone number

Technowood cannot be held responsible for delays caused by incorrect or incomplete information submitted during checkout.

Additional charges may apply if a parcel must be shipped again after being returned because of an incorrect address, repeated delivery failure or customer unavailability.

Failed delivery attempts

The courier partner may make more than one delivery attempt depending on its policy.

Please respond to delivery calls and tracking updates.

If the parcel is returned to us after repeated failed attempts, re-shipping charges may be applicable.

Delayed or lost shipment

Contact us if the tracking status has not changed for an unusual period or the estimated delivery window has passed.

We will coordinate with the courier partner and share an update.

A shipment will be treated as lost only after the courier partner completes its investigation and confirms the status.

International shipping

International delivery is available only where specifically offered or confirmed by our team.

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local handling charges
  • Documentation requirements
  • Extended delivery periods

Unless stated otherwise, customs duties and destination-country charges are the responsibility of the recipient.

Carefully packed in Kerala, sent with the journey ahead in mind.